At YOLO CASE SHOP, we are committed to providing our customers with a seamless and satisfactory experience. To ensure transparency, we have outlined our refund policy below:
Eligibility for Refunds
- Refunds are available for purchases made within the last 30 days (or as specified by local laws).
- Products must be returned in their original condition, including all packaging, accessories, and tags.
- A valid proof of purchase (e.g., receipt or invoice) is required for all refund requests.
Conditions for Refunds
- Defective Products: If a product is found to be defective upon delivery, customers may request a full refund or replacement within 7 days of receipt.
- Unsatisfactory Purchases: Customers who are dissatisfied with their purchase may return the item for a refund, provided it meets the eligibility criteria mentioned above.
- Size/Color Issues: Customers may return items due to size or color discrepancies within the specified return period.
Exclusions from Refunds
- Customized or personalized products are non-refundable unless they are defective.
- Items damaged due to misuse, improper handling, or alteration by the customer are not eligible for refunds.
Refund Process
- Initiate a Return: Customers must initiate a return request through our online portal or by contacting our customer service team within the specified return period.
- Return Shipping: Customers are responsible for shipping costs unless the product is defective or damaged during delivery.
- Processing Time: Once the returned item is received and inspected, refunds will be processed within 10 business days. The refund will be issued to the original payment method used.
Special Cases
- Gift Returns: If an item was purchased as a gift, the recipient may return it for a refund or exchange. However, the original purchaser must initiate the return process.
- Promotional Items: Refunds for promotional items may vary depending on the terms of the promotion.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer service team at yolocaseshop@gmail.com or +86 17727889398.
This refund policy ensures fairness, transparency, and protection for both customers and your business. Let me know if you need further adjustments!